Refund policy

We want you to love your At First Sight purchase. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at atfirstsight26@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.

You can always contact us with return questions at atfirstsight26@gmail.com.

Damages and Issues

Please inspect your order when you receive it. If your item arrives damaged or defective, or you receive the wrong item, contact us within 3 days of delivery with your order number and clear photos of the item so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Due to hygiene reasons, earrings and other pierced jewelry are final sale and cannot be returned or exchanged.

We also cannot accept returns on sale items or gift cards.

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges

The fastest way to get the item you want is to return your eligible item. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at atfirstsight26@gmail.com.